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Request PrestaShop support
Request PrestaShop support
via XXXI Maggio 13, 80027 Frattamaggiore (NA) · +39 348 281 5210

prestashop support

PrestaShop support: experts for bugs, modules, themes and updates

Flag Agency’s PrestaShop support fixes bugs, problems with modules and themes, updates and multilingual setups on your online shop, even if another agency built it.

Request PrestaShop support

Need help with PrestaShop? Tell us about the problem: before we start, we tell you what needs doing and how much it costs. We reply within 24 hours.

Flag Agency, PrestaShop web agency in Frattamaggiore (Naples, Italy): 250+ online shops built.

Code window with a highlighted line, a spanner and a cog, and a checklist.

what it covers

What does our PrestaShop support cover?

Flag’s PrestaShop support covers everyday problems and shop maintenance:

  1. PrestaShop bugs and problems: errors, blank pages, a stuck checkout.
  2. Updates to PrestaShop, modules and themes.
  3. Module and plugin support: installation, configuration and conflicts between modules.
  4. Theme support: design changes, themes and modules that aren’t responsive (that don’t display well on smartphones).
  5. Multilingual shops: translations and currencies that don’t add up, including on multilingual themes.
  6. Shop speed: slow pages, cache, server. Read how to choose a server for PrestaShop.
  7. Domain changes and redirects: without losing rankings. See 404 errors after a domain change.
  8. Custom modules, written by a PrestaShop developer when ready-made ones aren’t enough.

how it works

How does a fix work?

  1. 01

    Write to us

    Use the form below or WhatsApp: your shop’s address and what’s happening, since when, on which page.

  2. 02

    Get an estimate before we start

    We look at the shop and tell you what needs doing, how much it costs and how long it takes. You decide whether to go ahead.

  3. 03

    We fix it

    We solve the problem and explain what we did, in plain words.

who it’s for

PrestaShop experts, consulting and technical support: who are they for?

For anyone with a PrestaShop online shop who wants it to work without losing sales, even if another agency built it. We also help beginners: PrestaShop support for beginners starts with someone who explains what’s wrong in plain words. Whether you need a PrestaShop expert for modules, themes or plugins, the same team answers. We work remotely, so where your business is based changes only the address, not the service.

new online shop

Want to rebuild your online shop from scratch?

If every fix opens up another problem, it may be worth starting again. As a neighbourhood PrestaShop agency we’ve built over 250 online shops: we’ll prepare a tailor-made quote after a call.

See how we build a new PrestaShop online shop

Thinking about a new shop? Estimate the cost with the calculator.

faq

Frequently asked questions about PrestaShop support

How much does PrestaShop support cost?

It depends on the job: fixing an error and upgrading the shop to a new version don’t take the same amount of work. Before we start we give you an estimate, so you know what you’ll spend and you decide whether to go ahead.

Do you update PrestaShop, modules and themes, including to PrestaShop 9?

Yes, we update the core, modules and themes, including to PrestaShop 9. First we take a backup and test everything on a copy of the shop, then we go live. If a module isn’t compatible, you find out first, not your customers.

Do you work on multilingual shops or shops built by others?

Yes. We also work on shops built by other agencies or freelancers, and on sites in several languages and currencies. Before touching anything we check the version, theme and installed modules, to understand where to start.

Do you work outside Naples?

Yes, we provide PrestaShop support remotely. We need access to your PrestaShop back office and, if the problem is there, to your hosting. We handle the rest, and keep you updated on WhatsApp or by email.

How do I request a fix?

Fill in the form below or message us on WhatsApp. Give us your shop’s address and tell us what’s happening, since when and on which page; if you know it, add your PrestaShop version. We reply with an estimate before we start.

request support

Got a problem with PrestaShop? Tell us about it

All we need is your shop’s address and a couple of lines about the problem. A real person from the team replies, not a bot.

What happens next

  1. We look at your shop and the problem.
  2. We send you an estimate before we start.
  3. You decide whether to go ahead: no strings attached.

Fields marked with are required.

Choose how you’d rather we get back to you.

E.g. www.yourshop.com

What happens, since when and on which page.

If you don’t know it, leave it blank: we’ll find it.

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No strings attached · We reply within 24 hours